Privacy Policy

Last Updated: March 3, 2025

Welcome to EmbroidX ("Company," "we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy describes how we collect, use, and share information when you visit our website, https://embroidx.com (the "Site"), and use our services.

By using our Site and services, you agree to the terms outlined in this Privacy Policy.

1. Who We Are

EmbroidX is a provider of professional embroidery digitization services, offering high-quality, machine-ready embroidery files for businesses and individuals worldwide.

For tax and invoicing purposes, all transactions will be temporarily invoiced through:
Clamix, Comércio de Vestuário Lda
VAT Number: 506 535 924
Registered in Portugal

2. What Personal Data We Collect

We collect and process the following types of Personally Identifiable Information (PII):

  • Contact Details: Name, email, phone number, and address
  • Billing Information: Payment details (processed securely by third-party payment providers)
  • Business Information: Company name and VAT ID (for invoicing purposes)
  • Technical Data: IP address, browser type, device information, and cookies

We do not collect sensitive personal data such as race, religion, or biometric information.

3. How We Use Your Information

We use your information for the following purposes:

✅ To provide our services – Processing orders and delivering embroidery digitization files.
✅ To issue invoices and comply with tax regulations – Transactions are invoiced through Clamix, Comércio de Vestuário Lda.
✅ To communicate with you – Sending updates, quotes, and responses to inquiries.
✅ To improve our website & services – Analyzing user behavior and enhancing customer experience.
✅ To comply with legal obligations – Ensuring compliance with GDPR and Portuguese tax laws.

4. How We Store & Protect Your Data

We take security seriously and implement technical and organizational measures to protect your data. This includes:

🔒 Secure payment processing – We use SSL encryption and partner with trusted third-party payment providers (Stripe, PayPal, etc.).
🔒 Restricted data access – Only authorized employees can access your information.
🔒 Regular security audits – We periodically review and update security protocols.

Your personal data is stored on secure servers and retained only as long as necessary to fulfill our obligations.

5. How We Share Your Data

We do not sell or rent your personal data. However, we may share it with:

✔️ Service providers – Payment processors, hosting providers, and email services (only as necessary).
✔️ Legal authorities – If required by law or for fraud prevention.
✔️ Tax & accounting partners – For invoicing and financial compliance (e.g., Portuguese tax authorities).

Your information will not be shared with third parties for marketing purposes without your explicit consent.

6. Your Rights Under GDPR (For EU Users)

If you are located in the European Union (EU) or the UK, you have the following rights:

✅ Right to Access: Request a copy of your personal data.
✅ Right to Rectification: Correct inaccurate or incomplete data.
✅ Right to Erasure ("Right to be Forgotten"): Request data deletion.
✅ Right to Restrict Processing: Limit how we use your data.
✅ Right to Data Portability: Receive your data in a structured format.
✅ Right to Object: Opt-out of direct marketing or certain processing activities.

To exercise any of these rights, contact us at [email protected].

7. Cookie Policy

We use cookies and similar tracking technologies to enhance your experience. Cookies allow us to:

🍪 Analyze website performance (Google Analytics)
🍪 Remember your preferences (e.g., language settings)
🍪 Ensure security & fraud prevention

By using our website, you agree to the use of cookies. You can manage or disable cookies in your browser settings.

For more details, please see our Cookie Policy.

8. Payment Processing & Security

Payments are processed securely through third-party providers (e.g., Stripe, PayPal, WooCommerce). We do not store credit card details on our servers.

For orders above €100, we may require manual review before finalizing the transaction. In such cases, we will send a payment link after confirming the details.

9. International Data Transfers

If you are located outside of Portugal or the EU, we ensure that your data is transferred securely. Our services comply with international data protection laws, and we take steps to protect your data when it is transferred outside the EU.

10. Data Retention & Deletion

We retain your personal data only for as long as necessary to:

  • Provide our services.
  • Comply with legal, tax, and accounting obligations.
  • Resolve disputes and enforce our agreements.

You can request data deletion at any time by contacting [email protected].

11. Legal Compliance & Changes to this Policy

We comply with:

✅ Portuguese Data Protection Laws (CNPD - Comissão Nacional de Proteção de Dados)
✅ EU GDPR (General Data Protection Regulation)
✅ CCPA (for California users, if applicable)

We reserve the right to update this Privacy Policy as needed. Any changes will be posted on this page.

12. Contact Us

For any questions about this Privacy Policy or your data rights, contact us:

📧 Email: [email protected]
🌍 Website: https://embroidx.com