📌 1.1. All Sales Are Final

🚨 Due to the digital nature of our products, all sales are final. Once a file has been delivered, no refunds will be issued, except in the specific cases listed below.

📌 1.2. Cases Where a Refund May Be Granted

✅ File is incorrect or defective – If the embroidery file is corrupted or has technical errors, we will offer a free correction. If we are unable to fix the issue, a full refund will be issued.
✅ Order cancellation before digitization begins – If the customer cancels the order before we start processing it, a full refund will be provided.

📌 1.3. Cases Where a Refund Will NOT Be Granted

❌ Change of mind after purchase – We do not offer refunds if a customer decides not to use the purchased file.
❌ File incompatibility with embroidery machines – Customers are responsible for ensuring that the selected file format is compatible with their software and embroidery machine before purchase.
❌ Low-quality embroidery results – The final embroidery outcome depends on machine settings, fabric type, and thread quality, which are outside of our control.
❌ Customer submitted the wrong design – If the customer uploads the wrong file for digitization, no refund will be provided.